tag:blogger.com,1999:blog-2489321673730844416.post2729313748447486276..comments2023-11-02T03:34:59.934-07:00Comments on The Entrepreneur's Guide to Second Life: Residents Speak: Prokofy NevaUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2489321673730844416.post-17532829544154488202007-10-30T01:06:00.000-07:002007-10-30T01:06:00.000-07:00You would think that if you had a section called "...You would think that if you had a section called "Residents Speak" that you wouldn't use half of it to put words in their mouth, but I'm learning that you're a real piece of work, Daniel.<BR/><BR/>Customer service is important, and it's important to have rules that bind not only the tenant but the landlord, to make him fair. It's not at all about this "value-add" that I've explained is really an insidious take on SL:<BR/><BR/>Just as the Lindens decided to make the mainland unzoned and not overly police it, it's important even for those running communities with some kind of basic zoning concepts ("no spinning purple pulsating particle-spewing junk in the sky, please") to enable flexibility and chose for customers.<BR/><BR/>In my business, the object isn't at all to drive them into manicured little gardens with row houses and picket fences, though they can have that experience elsewhere and even on a few of my townhouse sims. The objective is to give them a range of style and sizes and prices so they can pick -- to put them on self-service so they save money and I save labour. <BR/><BR/>If they want a blank 4096 to put down their own house they can do that -- there's nothing worse than coming in a clothing store in RL and having the manager be too cloying and obsequious and hang around you excessively.<BR/><BR/>So much of SL is about making people dependent -- making people queue up for invitations to be invited to groups to lay down prims.<BR/><BR/>I overthrew that by maintaining an open group that people can join any time. That means occasionally it's griefed, but I remain dedicated to this principle.<BR/><BR/>I could go on and explain much more of my philosphy but I imagine just as words were put in my mouth, so fingers might be put in your ears. You hear what you wish, and you wished to stereotype landlords and overlords; it's hard to talk you out of that.<BR/><BR/>ProkofyUnknownhttps://www.blogger.com/profile/17462957723334149373noreply@blogger.comtag:blogger.com,1999:blog-2489321673730844416.post-75232931427399979432007-10-24T10:30:00.000-07:002007-10-24T10:30:00.000-07:00I think that white glove customer care will always...I think that white glove customer care will always win hearts and mind and loyal customers.Justine Babiihttps://www.blogger.com/profile/06676525253073261010noreply@blogger.com